What it does
How Support Agent works
Support Agent handles 60-80% of tier-1 tickets without human intervention. The rest are triaged, summarized, and routed to the right human with full context.
Capabilities
What it can do today
- Knowledge-base answers
- Ticket triage
- Sentiment-based escalation
- Multilingual (50+ langs)
- Order/account lookups
- Issue summarization
Integrations
Plays well with
ZendeskIntercomFreshdeskHubSpot ServiceHelpscoutSlack