WhatsApp

Your customers already live on WhatsApp.

Conversational AI agents for ordering, support, appointments, payments, and lead nurture — powered by Meta Business Platform, Twilio, and Qikchat.

Overview

Why WhatsApp matters now

WhatsApp is the single most-used app in 60+ countries. Yet most businesses still send customers to slow websites and underused mobile apps. We change that. XceedAgents builds production-grade WhatsApp agents that handle real business: take and confirm orders, accept payments via UPI/Stripe, book appointments synced to Google/Outlook calendars, answer support questions from your knowledge base, and nurture leads with personalized sequences. All on the platform your customers already use, 24/7, in any language.
Capabilities

What we build

Order Taking & Catalog Commerce

Show menu/catalog inside WhatsApp, accept orders, collect payments, send confirmations.

Customer Support Agent

Tier-1 support trained on your knowledge base. Escalates to humans with full context.

Appointment Booking

Two-way sync with Google Calendar, Outlook, Calendly. SMS/WhatsApp reminders.

Payment Collection

UPI, Stripe, Razorpay, PayPal — all inline in WhatsApp.

Lead Nurture Sequences

Personalized drip campaigns with branching logic based on user replies.

Broadcast & Campaigns

Targeted broadcasts respecting WhatsApp policy, with opt-in management.

Process

How we deliver

1Use Case Mapping2Conversation Design3Build & Train4Compliance Review5Launch & Iterate
Use Case Mapping
Identify the highest-ROI conversational flows for your business.
Conversation Design
Design dialog trees, branching logic, fallback handling, brand voice.
Build & Train
Build the agent, train on your data, integrate with your backend.
Compliance Review
Meta Business verification, opt-in flows, GDPR/DPDP review.
Launch & Iterate
Soft launch with A/B testing, analytics dashboard, weekly tuning.
3×
Higher engagement vs email
24/7
Always-on support without staff
40%
Lower customer acquisition cost
85%
Open rate (vs 21% email)
Integrations

Plays well with your stack

Meta WhatsApp Business APITwilioQikchatStripeRazorpayGoogle CalendarHubSpotShopify
Industries

Where we've shipped this

RestaurantsE-commerceHealthcareReal EstateEducationBeauty & Wellness
FAQs

Common questions

Yes for scale. We help you get Meta verified — typically 2-3 weeks. We can launch on personal/Business app for pilots.

Ready to ship WhatsApp Bot Flows?

Tell our AI what you need. Detailed proposal in 60 seconds.